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Microsoft Outlook Training

We offer 2 levels of Microsoft Outlook training. Select a course to see the learning objectives.

Outlook Level 1

For Outlook 2016, 2019, and 365

1 day course – $275 per person plus HST. Minimum enrollment required for Microsoft Outlook training. Discounts for groups of 6 or more, non-profits, and Government of Canada.

Both Microsoft Outlook courses can be delivered onsite in Toronto and Ottawa or online anywhere in Canada.

Learning Objectives

Understanding the Outlook Environment

Outlook concepts, getting started, working in Microsoft Outlook, creating and customizing notes, working with RSS feeds, using Outlook help.

Communicating with E-mail Messages

Creating and sending Microsoft Outlook email messages, replying to, forwarding, and deleting messages.

Working with Contacts

Add contacts, tracking communications in the Journal.

Managing Messages

Creating contact groups, organizing, sorting, and finding messages, managing junk e-mail.

Managing Tasks

Creating, editing, and deleting Outlook tasks, organize, track and view tasks.

Scheduling and Managing Appointments

Scheduling appointments, managing appointments, calendar options.

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Outlook Level 2

For Outlook 2016, 2019, and 365

1 day course – $275 per person plus HST. Minimum enrollment required for Microsoft Outlook training. Discounts for groups of 6 or more, non-profits, and Government of Canada.

Both Microsoft Outlook courses can be delivered onsite in Toronto and Ottawa or online anywhere in Canada.

Learning Objectives

Managing Folders

Creating folders, using categories, Rules Wizard, filtering a view.

Using Advanced Message Features

Organizing and controlling messages, using signatures and stationery, configuring notifications.

Working with Others

Sharing and viewing calendar items, working with contact vCards, assigning and responding to tasks, processing e-mail messages using Quick Steps, creating meeting requests from e-mail messages.

Customizing Workflow

Working with templates, customizing forms.

Sharing Folder Access and Archiving Outlook Items

Working with shared folders, delegating folder access, archiving outdated items.

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