Outlook Courses
We offer 2 levels of Microsoft Outlook training. Click a course title for more information.
Delivery Options for Microsoft Outlook Training
There are two ways your team can learn Outlook. Choose the delivery option that works best for your group.
Online Outlook Training in Canada or the USA
Everyone on your team can learn Outlook, online with a live instructor using Microsoft Teams or Zoom.
Online training is available anywhere in Canada or the United States.
Onsite Outlook Training in Toronto and Ottawa
Our Microsoft Outlook courses can be delivered onsite, in your organization’s meeting room or training room.
Our service area for onsite training includes Toronto, Mississauga, and Ottawa.
Outlook Level 1
Training for Outlook 2016, 2019, and 365
1 day course – $275 per person plus HST. Minimum enrollment required.
Discounted pricing is available for groups of 6 or more, non-profit organizations, and Government of Canada employees.
Course Content
Understanding the Outlook Environment
Outlook concepts, getting started, working in Outlook, creating and customizing notes, working with RSS feeds, using Outlook help.
Communicating with E-mail Messages
Creating and sending messages, replying to, forwarding, and deleting messages.
Working with Contacts
Managing contacts, tracking communications in the Journal.
Managing Messages
Creating contact groups, organizing, sorting, and finding messages, managing junk e-mail.
Managing Tasks
Creating, editing, and deleting tasks, organizing and tracking tasks.
Scheduling and Managing Appointments
Scheduling appointments, managing appointments, calendar options.
Outlook Level 2
Training for Outlook 2016, 2019, and 365
Prerequisite: Outlook Level 1
1 day course – $275 per person plus HST. Minimum enrollment required.
Discounted pricing is available for groups of 6 or more, non-profit organizations, and Government of Canada employees.
Course Content
Managing Folders
Categories, Rules Wizard, filtering a view.
Using Advanced Message Features
Organizing messages, using signatures and stationery, controlling messages, message notifications.
Working with Others
Sharing and viewing calendar data, working with contact vCards, assigning and responding to tasks, processing e-mail messages using Quick Steps, creating meeting requests from e-mail messages.
Customizing Workflow
Working with templates, customizing forms.
Sharing Folder Access and Archiving Outlook Items
Working with shared folders, delegating folder access, archiving outdated items.